Frequently Asked Questions
Everything you need to know about your Soyaconcept shopping experience.
What is the standard delivery time for my order?
We typically process and ship orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 5 business days.
How do I return an item if it doesn't fit?
We offer a 14-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.
How do I find the right size for Soyaconcept garments?
Each product page features a detailed size guide. We recommend measuring yourself and comparing the results to our chart, as our Scandinavian designs often feature a comfortable, relaxed fit.
Are Soyaconcept clothes sustainably produced?
Sustainability is important to us. We increasingly use eco-conscious materials such as organic cotton and recycled polyester, and we ensure our suppliers comply with international labor standards.
Can I track my package after it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.